Privacy Policy
Your trust means the world to us. This policy explains what information we collect when you interact with Velvika Cashews and how we use it.
Information we collect
We collect the details you share with us — such as your name, phone number, email and shipping address — solely to process orders and provide customer support.
How we use it
- To fulfil, ship and track your orders.
- To respond to your enquiries and support requests.
- To improve our products and website experience.
What we never do
We do not sell, rent or trade your personal information to any third party.
Contact
Questions about your data? Reach us at support@velvikacashews.com.
Refund Policy
Refund Policy
Because our cashews are a consumable food product, we handle refunds with a careful, personal approach.
Damaged or incorrect items
If your parcel arrives damaged, tampered with or contains the wrong grade, please contact us within 48 hours of delivery with clear photos. We will replace the item or issue a full refund, whichever you prefer.
Quality concerns
Not happy with the taste or freshness? Write to us with your order number within 5 days of delivery and we will make it right.
Refund timeline
Approved refunds are processed to the original payment method within 7 working days.
Contact
Questions about your refund? Reach us at support@velvikacashews.com or call +91 63833 57166.
Shipping Policy
Every order is packed fresh and dispatched with love from our facility in Tambaram, Chennai.
Processing time
Orders are packed and handed to our courier partners within 24–48 hours of confirmation.
Delivery timelines
- Chennai & Tamil Nadu: 1–3 working days
- Rest of South India: 2–4 working days
- Pan-India: 4–7 working days
Shipping charges
Shipping charges are calculated at checkout based on order value and delivery location. Free shipping is offered on qualifying orders — look out for offers on the home page.
Order tracking
You will receive a tracking link over email and SMS once your parcel leaves our facility. Questions about your order? Reach us at support@velvikacashews.com or call +91 63833 57166.
- Get in Touch-
We would love to hear from you.
Questions about a grade? Bulk orders for a wedding, temple or corporate gifting? Drop us a note — we reply personally.
Call Us
+91 63833 57166
support@velvikacashews.com
Visit
3/56 Ayothiya Nagar, Triplicane
Chennai - 600 005
